Parcelforce Worldwide
International delivery which supports your parcel sending needs and our guarantee is to be carbon neutral by 2040.
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Support Our Activities By making Deliveries swift and efficient
Our Mission & Vision
In everything we do for our customers and community, we’re committed to sustainability. Our goal is to be carbon neutral by 2040 – and we’ll take every step we can to get there.
Bags of potential
Our new, improved bags are made from 84% recycled household plastics – and are 100% recyclable. With a super-simple design, the bags can be recycled with all normal soft plastics.
Country Economic
We are 100% focused on economic growth worldwide and striving to attain the highest level of perfection in packaging.
Our steps to net zero
We’re committed to becoming a Net Zero business by 2040 – and we’re putting lots of measures in place to achieve this ambitious target.
Our people, Our promise
Our aim is to own ‘trust at the doorstep’ by having a culture based on trust and being brilliant for our customers. We support this aim by creating a friendly, safe and productive environment for everyone.
Foreign Policy
Progress moves us forward without marginalizing efforts to disrupt responsibility toward a potential the compromising.
Looking to the future
We are working towards 100% zero emissions delivery fleet by 2035 and employee company cars 100% electric by 2030. As part of this, we review our ambitions and dates every year to see if we can achieve our goals earlier than planned.
Let's Stand Together
Become A Worker
At Parcelforce Worldwide we deliver more than just packages, we deliver promises! From birthday presents to vital business information, we’re prepared to go the extra mile for our customers. We put the effort in to make sure our services are as good as they can be. In return we get a daily sense of satisfaction for a job well done.
Our Achievement
Total Membership
Total Employees
Total Campaign
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FAQs
You are being asked to pay the relevant customs duty, excise duty and import VAT on your parcel. When an item is received from outside of the UK, it is automatically inspected by Border Force on behalf of HMRC for prohibited or restricted goods. They also check the customs declaration to determine if customs duty, excise duty and import VAT are chargeable.
If we receive a parcel from overseas, we will pay any customs duties and taxes on your behalf to HM Revenue & Customs. However, we will then require payment for this, together with our customs clearance fee, before the parcel can be delivered to you.
You can find more detailed information about these charges here
Within the letter you will have received from us about the customs fees, you will be provided with a Tracking Reference number and the name of the Country of origin. This is the only information we are able to provide about your parcel.
This is an additional fee we charge in order to clear your parcel through Customs quickly and pay the customs duty, excise duty and import VAT on your behalf. This allows us to cover the cost of handling the parcel, administration, collection of monies and provision of facilities for Customs clearance.
You can find more detailed information about these charges here
We will hold your parcel for 21 days so that you can pay and arrange delivery of your parcel. If you don’t pay the customs charges, your parcel will be returned to sender after the 21-day period.
If you have any queries about the specific customs charges which have been levied on your parcel, you will need to contact HM Revenue and Customs directly.. More information can also be found on the GOV.UK website. We can’t deal with enquiries relating to the raising or setting of VAT or import duties.
If you would like more information about these fees, you can contact our Customer Service team . Calls may be monitored and recorded for training purposes.
OUR OTHER WEBSITES
- International Distribution Services
- Royal Mail
- Services
- I'm an employee
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